Data protection and privacy policy

Thank you for visiting Can-Trac Equipment’s website and reviewing its privacy policy (hereinafter the Policy).

By browsing our website or using our systems or services, you acknowledge that you have read and understood this policy and consent to the processing of your personal data and information in accordance with this policy, where applicable.

This privacy policy is composed of the following elements:

Objectives of the privacy policy,
Effective date,
Consent procedures,
Types of personal information collected,
Use of personal information collected,
Safety measures,
Sharing and reasons for sharing personal information with third parties,
Retention of personal information.
Access and control of personal information.

1. Objectives of the privacy policy:

Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect personal information in accordance with applicable laws.

To ensure this protection, Can-Trac Equipment will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.

The purpose of this Policy is to inform users of why and how Can-Trac Equipment, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure informed consent from users.

For the purposes of this Policy, “personal information” means any information about an identifiable or identifiable individual. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.

2. Effective date

This Policy applies from October 13, 2023.

3. Consent procedures

We are committed to obtaining consent prior to collecting personal information from individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.

We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person’s action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we consider the sensitivity of the personal information involved, the purposes for which it is collected, and the reasonable expectations of a similarly situated individual.

If we want to use the personal information for a new purpose, we will describe the intended use and ask for consent again.

It may not always possible, particularly in the case of government requests, to obtain consent for the collection, use or disclose personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.

4. Types of personal data collected

Automatically Collected Data (Cookies and similar technologies)

When you visit the Can-Trac Equipment website, we automatically collect information from your device through cookies, web beacons, log files, or other technologies.

This includes the following data:

Internet address (IP),
Time and date of your visit,
Consultation time,
Hardware and software details
Content that users consult on our site,
Links a user clicks on when visiting the site,
All other statistics.

Cookies are pieces of information transmitted by the server to the browser during an Internet visit, enabling the current connection to be uniquely identified. Cookies are used to generate statistics to analyze site usage and to facilitate the user’s online browsing experience by retrieving search history, for example.

It is important to know that, depending on the configuration chosen, enabling the cookies option may allow other servers to install cookies on your system.

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. However, disabling these cookies may affect your experience and limit access to certain features of our website.

Personal data collected not automatically

Your personal data is collected via:

Contact and/or request forms available on our website
Phone
E-mail
In person

This includes the following data:

First name
Name
E-mail
Phone number
Company name
Pick-up address
Any other personal information you provide to us

5. Use of personal information collected

Please note that we only collect data that helps us achieve the purpose stated in this Privacy Policy. We will not collect additional data without first notifying you.

We use this data to:

Administering our website and company,
To provide products and services,
Contact you to provide information or process a request,
Carry out statistical analyses to improve the site,
As part of a data security protocol.

6. Safety measures

Can-Trac Equipment attaches the utmost importance to the security of your personal information and undertakes to treat it in accordance with industry norms and standards, and solely for the purposes for which it is collected, as described in this Policy or in a specific notice to that effect. However, given the inherent security limitations of transmission via the Internet, it is possible to safeguard your personal information absolutely. Information transmitted to us is therefore ultimately at the user’s own risk. Your data is stored in a secure and controlled environment. We use SSL protocols and authorized access management with passwords to prevent unauthorized access.

7. Sharing and reason for sharing personal information with third parties

We do not share your personal information with companies, organizations, or individuals outside of Can-Trac Equipment, with the exception of our authorized transportation and financing partners who require access to the information for the purposes listed in this Policy and within the limits of this policy, as well as in the following cases:

With your consent,
For storage in cloud servers, in which case personal information may be transferred to third-party jurisdictions. Please note that we only retain the services of reputable companies with privacy policies,
For legal reasons: We transmit personal information outside of our company if access to it is necessary to comply with applicable laws and regulations.

Can-Trac Equipment will not sell or share your personal information with any third party unless required by law or legal process.

8. Retention of personal information

Can-Trac Equipment keeps the data collected for different periods of time, depending on its nature and its usefulness in offering our products and services. During the retention period, Can-Trac Equipment takes physical and technical measures to ensure the security of data containing personal information.

Once the retention period has expired, the personal information is destroyed. Only statistics or reports containing de-identified and anonymized data may be retained for extended periods of time.

In the event of a leak of your personal data, we undertake to keep you and the Commission d’Accès à l’Information du Québec informed.

9. How personal information is accessed and controlled

Can-Trac Equipment ensures that all personal information in its possession is as accurate, current and complete as necessary for the purposes for which it is to be used.

You have the right to request access to your personal information for verification purposes and to request a correction if your personal information is inaccurate. If you believe that your personal information is inaccurate or if you wish to access your personal information, you may make a request using the contact information provided at the end of this Policy.

To the best of our ability, we will provide you with timely access to your personal information. However, as a security measure, we may need to verify your identity.

Our site may contain links to other websites. We are not responsible for their privacy practices. If your request concerns data appearing on third-party web pages or platforms, please contact these third parties directly.

Other information

Changes to these Rules:

We make changes to this Privacy Policy from time to time. Any reduction in your rights under this Privacy Policy will not be implemented without your express consent. We always indicate the date on which the latest changes were made and allow you to access the archived versions to consult them. If the changes are significant, we will post a prominent notice on our website (including, for some services, through an email notification).

Person in charge of compliance:

If you have any questions, comments or complaints about this policy, you may contact the person responsible for ensuring compliance with this privacy policy:

Karina Bonin

Can-Trac Equipment

By email: kbonin@cantrac.ca

By mail: 124-277 Labelle Blvd., Rosemere, Quebec, J7A 2H3

By phone: 613-850-8168